Shipping and Returns
Hook & Albert Shipping / Returns Info
IMPORTANT NOTE FOR THE HOLIDAY SEASON (NOVEMBER 1 - DECEMBER 31)
Extended Return Policy:
Hook & Albert will extend any return window during Holiday season due to the nature of gifting. Any unused, unworn, non-damaged merchandise will be accepted until January 15th. (21 days post Christmas). We are not able to ship orders on Saturdays, Sundays, or National Holidays.
Expedited Shipping (FedEx 2 day & Overnight Shipping):
All orders requesting an expedited shipping method placed before 3pm Eastern will ship same day. Expedited shipping orders placed after 3pm Eastern will ship on the next business day.
Standard Shipping (FedEx Ground):
All orders requesting a Standard Shipping option will ship within 1 business day.
All international orders will ship within 1 business day.
SHIPPING WITHIN THE CONTIGUOUS UNITES STATES (EXCLUDING ALASKA + HAWAII)
- Orders $50 - $99.99 are eligible for free Basic shipping. "Basic" shipping time usually takes less than 7 business days.
- Orders $100+ are eligible for free Regular shipping. "Regular" shipping time usually takes less than 5 business days.
- FedEx Ground, 2 day and Overnight service options are not available for PO or APO Box addresses. All shipments going to a PO or APO Box will be delivered by the USPS
OTHER DOMESTIC SHIPPING OPTIONS
- If your order is less than $50, we offer a $7.95 flat rate ground shipping option.
- Expedited FedEx shipping is available on all orders for an additional charge (shipping fee calculated at checkout).
- We are proud to offer a number of discounted flat rate shipping options to more than 40 countries. For a list of available countries, please refer to the table below.
- If an international order is refused or unable to be delivered for any reason, your order will be refunded, minus all shipping costs after receipt by Hook & Albert. Some exclusions may apply.
- Czech Republic
- New Zealand
- Puerto Rico
- South Korea
RETURNS & EXCHANGES
We accept returns and exchanges on all unused, unworn, unwashed and undamaged items received in the original packaging and in original condition. Exceptions may apply.
To submit a return, simply email firstname.lastname@example.org with your order number and the details of your return request. Our Customer Support team will be sure to respond within one business day.
A request to return or exchange an item must be made no later than 21 days after the date of shipment of the item to you.
We may refund your money in one of two ways, at your option: (1) by issuing HOOK & ALBERT store credit, or (2) by issuing refund in the original form of payment. Shipping fees are not eligible for refunds or store credit.
If you choose HOOK & ALBERT store credit and your return is eligible pursuant to these terms, return shipping will be free. If you choose a refund in the original form of payment, we will deduct a return shipping charge of $7.95.
If you request a refund in the original form of payment and used any HOOK & ALBERT store credits at the time of purchase, those HOOK & ALBERT store credits will be reinstated in lieu of receiving a refund in any other form for that portion of the purchase.
If any promotional discount was applied at the time of purchase, you will be refunded for the actual amount paid at time of purchase.
For items received as a gift, refunds will only be issued in the form of HOOK & ALBERT store credit.
All items purchased as part of a "Final Sale" promotion are not eligible for refund or exchange.
We may change this policy at any time with or without notice. Please check back regularly for any updates.
INTERNATIONAL RETURNS & EXCHANGES
Hook & Albert does not cover the cost for return shipping, taxes or duties for international returns. If you would like to return your order, please contact our support team for address information as well as a return authorization number. A $7.95 return processing fee will be applied to all returns. This fee is waived if you wish to exchange your item or receive a refund in the form of store credit.
The customer is responsible for paying all shipping fees when sending the original item back to HOOK & ALBERT. HOOK & ALBERT will cover the shipping fee for sending you your new item.
All items purchased from HookAndAlbert.com or an Authorized Full-Price Retailer are protected by a limited two-year warranty. We are more than happy to handle repairs for issues resulting from company acknowledged/approved manufacturing defects within this two year period, free of charge. Repair inquiries should be directed to our Customer Support team. Typical turn-around time for repairs is 14 to 30 business days.
Please email email@example.com
to submit a request to our Customer Support team. Once your request is received, a team member will reach out to you within one business day with information on how to send your merchandise back to us for repair.
Please note, it may be necessary to provide proof of purchase and / or photographs of your item in order to confirm that your repair request is covered by our policy.
INTERNATIONAL REPAIRS & WARRANTY
Any issues with merchandise currently located outside the US will require case-by-case consideration to determine the best way for us assist you.
The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes the (name of eTailer/supplier) to import the goods on his behalf. Further, the consignee/buyer agrees that (name of the eTailer/supplier) may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.