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  • Free shipping on all orders over $50.
  • Free returns and exchanges up to 30 days.
  • 5 year extended warranty.
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Support & FAQs

We're Here To Help

Email Us: support@hookandalbert.com
Call Us: +1 877-275-4665

OUR TEAM IS AVAILABLE FROM:
Monday to Friday: 9:00 AM - 5:00 PM CT

Product Inquiries

The garment section expands up to 3 in (7.62 cm) so when packed, it can fit up to 2 suits or 2 dresses/gowns/delicates very comfortably, depending on the fabric.

The primary reason is maximizing storage. Because the wheels don't use up valuable space to comply with carry-on regulation, there is more usable volume. This is especially important for maximizing storage for your garments, clothing, and items. The Garment Luggage has an industry-best of 45L of volume. 

The secondary reason is durability. More things can go wrong with four wheels than two, and wear and tear on wheels was a serious issue with us for a frequent traveler. Since spinner wheels stick out and spin in different directions, they are more vulnerable to breakage.

Yes. We cover all manufacturing defects for up to 5 years.

Currently the Weekender comfortably accommodates up to a size 46R. Although they only come in one size, We do have a few recommendations that have worked well for some of our customers who are larger-than-average.

  • LENGTH: Longer lengths can be accommodated by not using a hanger inside the suit compartment. This gives you a few more inches of room above the shoulders.
  • WIDTH: If you *very carefully* fold in the arms of your suit, pressing them out as smooth and as flat as possible, your suit will actually fit in the Weekender bag before zipping up the suit compartment. Just make sure it is as flat and as smooth as possible to minimize any creasing.
  • SHOES: If your shoes don't fit in the shoe compartments, we recommend using those compartments for other smaller personal items and placing your shoes in the center compartment instead. It's really just a matter of rearranging where you store which items within the bag.

Our Garment Weekenders will hold up to 3 suits or 3 dresses on average in their garment compartments. However, this does vary based on fabric and size.

Overhead, yes. Small planes - depends on the plane!

Online Orders & Retail Purchases

We are working to add all current Stockists to our site.  For specific product stock inquiries, please reach out to us at support@hookandalbert.com

Currently out of stock and not available for purchase.  Will possibly be available again in the near future but no firm arrival date at the moment.

Pre-Order means it is not ready for immediate shipment, but will be ready soon.  All products that are available for Pre-Order have an estimated shipping window on the product page.

Upon entering the checkout page, you will need to insert the promo code in the 'Discount' field and click 'Apply'.  Only one promo code can be used per order.

Payments

VAT is collected at time of purchase to avoid any surprises when the order arrives.

We currently accept Visa, MasterCard, American Express, Discover, Paypal, Amazon Pay, Google Wallet, and Bread.

Shipping

You can view a list of the countries we currently ship to on our Shipping and Returns page.

Miscellaneous Questions

Unfortunately, we cannot accept any returns / exchanges / or changes to a custom order once it is placed.

Please simply drop us a line by emailing us at info@hookandalbert.com

We would love to chat with you about your wholesale needs. Please either visit our wholesale page found in the footer of our website or email hope@hookandalbert.com