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Warranty Information

UNITED STATES REPAIRS & WARRANTY

 
Hook & Albert stands behind its merchandise with a two year warranty on products purchased from an Authorized Full-Price Retailer. We are more than happy to handle repairs for issues resulting from company acknowledged/approved manufacturing defects within this two year period, free of charge. Repair inquiries should be directed to our Customer Support team. Typical turn-around time for repairs is 14 to 30 business days.
 
Please email support@hookandalbert.com to submit a request to our Customer Support team. Once your request is received, a friendly team member will be in contact with you within one business day with information on how to send your merchandise back to us for repair.
 
Please note, it may be necessary to provide proof of purchase and / or photographs of your item in order to confirm that your repair request is covered by our policy.

 

INTERNATIONAL REPAIRS & WARRANTY

 
If you are located outside the US, please contact support@hookandalbert.com
 
Any issues with merchandise currently located outside the US will require case-by-case consideration to determine the best way for us assist you.