Shipping & Returns
Hook & Albert Shipping / Returns Info
SHIPPING WITHIN THE UNITES STATES
- Orders $75+ are eligible for free FedEx Ground shipping. Ship time usually takes between 3 and 5 business days.
- All orders placed before 12pm (noon) eastern (Monday - Friday) will ship that day.
OTHER SHIPPING OPTIONS
- If your order is less than $75, we offer a $5.50 flat rate ground shipping option.
- Expedited FedEx shipping is available on all orders for an additional charge (shipping fee calculated at checkout).
- We currently offer the below attractive flat rate shipping options with minimum orders (inclusive of customs & duties on international orders). Shipping is calculated at checkout for orders that do not qualify for our flat rate shipping options.
RETURNS & EXCHANGES
We accept returns and exchanges on all unused, unworn, unwashed and undamaged items received in the original packaging and in original condition. Exceptions may apply.
To submit a return, simply email firstname.lastname@example.org with your order number and the details of your return request and we will do our very best to make you happy.
A request to return or exchange an item must be made no later than 21 days after the date of shipment of the item to you.
All orders (excluding final sale merchandise) placed between November 27th, 2015 and December 14th, 2015 are eligible for our extended Holiday return & exchange program. All requests submitted to email@example.com by January 5th, 2016 will be accepted so long as the the item is unused, unworn, unwashed and undamaged, received in the original packaging and in original condition. All orders placed after December 15th will be eligible for our standard 21 day return policy.
We may refund your money in one of two ways, at your option: (1) by issuing you a HOOK & ALBERT credit, or (2) by issuing you a refund in the original form of payment. The original shipping fee is not eligible for refund or store credit.
If you choose the HOOK & ALBERT credit, and your return is eligible pursuant to these terms, return shipping will be free. If you choose a refund in the original form of payment, we will deduct a return shipping charge of $5.95.
If you request a refund in the original form of payment and you used any HOOK & ALBERT credits to purchase such item, those HOOK & ALBERT credits will be reinstated in lieu of receiving a refund in any other form for that portion of the purchase.
If any promotional discount was applied at the time of purchase, you will be refunded for the actual amount paid at time of purchase.
If you would like to return an item received as a gift, please contact our Customer Support and you will receive your refund in HOOK & ALBERT credit.
All items purchased as part of a final sale promotion are not eligible for refund or exchange.
We may change this policy at any time with or without notice. Please check back regularly for any updates.