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Shipping & Returns

Hook & Albert Shipping / Returns Info

SHIPPING WITHIN THE CONTIGUOUS UNITES STATES (EXCLUDING ALASKA + HAWAII)

  • Orders $95+ are eligible for free shipping. Ground shipping time usually takes between 3 and 5 business days.
  • FedEx Ground, 2 day and Overnight service options are not available for PO Box addresses.  All shipments going to a PO Box will be delivered by the USPS

OTHER SHIPPING OPTIONS

  • If your order is less than $95, we offer a $5.50 flat rate ground shipping option.
  • Expedited FedEx shipping is available on all orders for an additional charge (shipping fee calculated at checkout).

INTERNATIONAL SHIPPING

  • We currently offer the below attractive flat rate shipping options with minimum orders (inclusive of customs & duties on international orders). Shipping is calculated at checkout for orders that do not qualify for our flat rate shipping options. 
Australia
  • $19.95 flat rate shipping on all orders $95+
Netherlands
  • $19.95 flat rate shipping on all orders $95+
Austria
  • $19.95 flat rate shipping on all orders $95+
New Zealand
  • $19.95 flat rate shipping on all orders $95+
Belgium
  • $19.95 flat rate shipping on all orders $95+
Norway
  • $19.95 flat rate shipping on all orders $95+
Canada
  • $15.00 flat rate shipping on all orders $95+
Puerto Rico
  • $19.95 flat rate shipping on all orders $95+
Chile
  • $19.95 flat rate shipping on all orders $95+
Singapore
  • $19.95 flat rate shipping on all orders $95+
Denmark
  • $19.95 flat rate shipping on all orders $95+
South Korea
  • $19.95 flat rate shipping on all orders $95+
France
  • $19.95 flat rate shipping on all orders $95+
Spain
  • $19.95 flat rate shipping on all orders $95+
Germany
  • $19.95 flat rate shipping on all orders $95+
Sweden
  • $19.95 flat rate shipping on all orders $95+
Israel
  • $19.95 flat rate shipping on all orders $95+
Switzerland
  • $19.95 flat rate shipping on all orders $95+
Italy
  • $19.95 flat rate shipping on all orders $95+
United Kingdom
  • $19.95 flat rate shipping on all orders $95+
Japan
  • $19.95 flat rate shipping on all orders $95+
   

 

 

 

 

 

 

 

 

 

 

 

 

RETURNS & EXCHANGES

We accept returns and exchanges on all unused, unworn, unwashed and undamaged items received in the original packaging and in original condition. Exceptions may apply.

To submit a return, simply email support@hookandalbert.com with your order number and the details of your return request and we will do our very best to make you happy.

A request to return or exchange an item must be made no later than 21 days after the date of shipment of the item to you.

We may refund your money in one of two ways, at your option: (1) by issuing you a HOOK & ALBERT credit, or (2) by issuing you a refund in the original form of payment. The original shipping fee is not eligible for refund or store credit.  

If you choose the HOOK & ALBERT credit, and your return is eligible pursuant to these terms, return shipping will be free. If you choose a refund in the original form of payment, we will deduct a return shipping charge of $5.95.

If you request a refund in the original form of payment and you used any HOOK & ALBERT credits to purchase such item, those HOOK & ALBERT credits will be reinstated in lieu of receiving a refund in any other form for that portion of the purchase.

If any promotional discount was applied at the time of purchase, you will be refunded for the actual amount paid at time of purchase.

If you would like to return an item received as a gift, please contact our Customer Support and you will receive your refund in HOOK & ALBERT credit.

All items purchased as part of a final sale promotion are not eligible for refund or exchange.

We may change this policy at any time with or without notice. Please check back regularly for any updates.

 

INTERNATIONAL RETURNS & EXCHANGES

Hook & Albert does not cover the cost for return shipping, taxes or duties for international returns. If you would like to return your order, please contact our support team for address information as well as a return authorization number. A $5.95 return processing fee will be applied to all returns. This fee is waived if you wish to exchange your item or receive a refund in the form of store credit.

The customer is responsible for paying all shipping fees when sending the original item back to Hook & Albert. Hook & Albert will cover the shipping fee for sending you your new item. Please contact our customer support team for address information as well as a return authorization number.

 
WARRANTY INFORMATION
 
Hook & Albert stands behind its merchandise with a two year warranty on products purchased from an Authorized Full-Price Retailer. We are more than happy to handle repairs for issues resulting from company acknowledged/approved manufacturing defects within this two year period, free of charge. Repair inquiries should be directed to our Customer Support team. Typical turn-around time for repairs is 14 to 30 business days.
 
Please email support@hookandalbert.com to submit a request to our Customer Support team. Once your request is received, a friendly team member will be in contact with you within one business day with information on how to send your merchandise back to us for repair.
 
Please note, it may be necessary to provide proof of purchase and / or photographs of your item in order to confirm that your repair request is covered by our policy.

 
INTERNATIONAL REPAIRS & WARRANTY
 
If you are located outside the US, please contact support@hookandalbert.com
 
Any issues with merchandise currently located outside the US will require case-by-case consideration to determine the best way for us assist you.