Additional Information

Site Information

Policy

This Privacy Policy describes the types of information we may collect from you when you visit our website, www.hookandalbert.com (the “Website”), and our practices for collecting, using, maintaining, protecting and disclosing that information. This policy also applies to information we collect from you in e-mail or by other electronic means, such as text messages, and to information we collect through your use of mobile applications. This policy does not apply to information you send to us or that we collect through other means, such as via telephone, or through the use of the mail, and it does not apply to information collected by third parties. The Website is operated by Two Left Feet Brands, LLC d/b/a hook + ALBERT (the “Company” or “us”).

What information do we collect?

When ordering or registering on our Website, you may be asked to enter information that can individually identify you, such as your: name, e-mail address, mailing address, phone number and credit card information (collectively, “Personal Information”).

We may also collect information about you which does not individually identify you, through use of various technologies (such as cookies), and other information about your internet connection, the equipment you use to access our Website (for example, your IP address), and usage details (collectively, “Non-Personal Information”). This information may be collected when you provide it to us, or automatically as you navigate through our Website.

What do we use your information for?

We collect your Personal Information to provide a service to you and process your orders, to provide you with information about our products, to carry out our obligations and enforce our rights arising from any contracts entered into between you and us (including for billing and collections), to notify you of any changes to our Website and our products and services that we offer through it, and in any other way we may describe to you when you provide the information to us.

We may also use your Personal Information to contact you about goods and services that may be of interest to you, and to send you newsletters that you have signed up to receive. If you do not want us to use your information in this way, please click on the “Unsubscribe” link in the newsletter or e-mail that you receive from us. If your unsubscribe request does not take effect within ten (10) business days, please e-mail us at support@hookandalbert.com.

Non-Personal Information is collected to allow us to improve our Website and our products, evaluate the Website traffic and transaction patterns, and to perform statistical and other evaluations of the Website’s performance. Non-Personal Information that we collect also allows us to store information about your preferences (so that we may customize our Website according to your individual interests), speed up your searches, and recognize you when you return to our Website. The technologies we may use for this automatic collection of Non-Personal Information may include browser cookies, flash cookies or web beacons. See more about these technologies below:

Browser Cookies. A browser cookie (or simply, cookie) is a small file placed on the hard drive of your computer. Please be aware that even though you set your browser settings to “do not track” because you prefer not to accept browser cookies, our Website is not able to comply with such requests, and you may be tracked regardless of the settings you choose on your browser.  We are working on this functionality and hope to be able to comply with your requests with regard to cookies in the future, but our current technology does not permit us to do so at this time.

Flash Cookies. Certain features of our Website may use local stored objects (or flash cookies, also a small file placed on your hard drive) to collect and store information about your preferences and navigation to, from and on, our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

Web Beacons. Pages of our the Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages and for other related Website statistics (for example, recording the popularity of certain Website content and verifying system and server integrity).

Who do we share your information with?

We do not sell, trade, or otherwise transfer to outside parties your Personal Information, except as set forth in this policy. This does not include trusted third parties who assist us in operating our Website, conducting our business, or servicing you, so long as those parties are bound by confidentiality requirements. We may also release your Personal Information and Non-Personal Information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. Non-Personal Information of our Website visitors may also be provided to other parties for marketing, advertising, or other uses as we see fit in our business.

Your information, both Personal Information and Non-Personal Information, may be transferred or shared in the event that the Company undergoes a corporate event, such as a restructuring (including in the event of bankruptcy), merger, divestiture, reorganization, dissolution or other sale of our Company’s assets or stock, or other event giving rise to a change of control of our Company.

How do we protect your information?

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. All Personal Information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology. Keep I mind, however, that the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect it, we cannot guarantee the absolute security of your Personal Information. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our Website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites, or any information you may provide to such third parties while visiting such third party sites. Nonetheless, we seek to protect the integrity of our Website and we welcome any feedback about these third party sites that you may wish to share with us. Please click here to send us such feedback.

Your Consent

By using our Website, you consent to the terms of this privacy policy. If you do not agree with the terms of this policy, please do not use the Website.

Changes to our Privacy Policy

This policy may change from time to time. Your continued use of the Website after any such change will constitute your acceptance of the modified terms, so please check periodically for any updates.