returns + exchanges

hook + ALBERT accepts returns on all unused, unworn, unwashed and undamaged items received in the original packaging and in original condition. Exceptions may apply.

To submit a return, simply email support@hookandalbert.com with your order number and the details of your return request and we will do our best to make you happy. 

A request to return an item must be made within 21 days of when the item(s) were shipped to you. The return can be refunded to you in one of two ways: (1) hook + ALBERT credit or (2) a refund in the original form of payment. If you choose a refund in hook + ALBERT credit, return shipping will be free. If you choose a refund in the original form of payment, we will deduct a return shipping charge of $5.95.

If you request a refund in the original form of payment and used any hook + ALBERT credits to purchase such item, those hook + ALBERT credits will be reinstated in lieu of receiving a refund for that portion of the purchase. If the credit card used in connection with the purchase is expired or invalid, we will issue a check to the billing address on the credit card. If any promotional discount was applied at the time of purchase, you will be refunded for the actual amount paid at time of purchase. If you want to return an item received as a gift, you must contact our Customer Support and you will receive your refund in hook + ALBERT credits.

If the return is due to an item being delivered damaged or an incorrect item being shipped to you, you will also be refunded for the original shipping charges you paid at the time the order was placed. Please indicate if your item was damaged or incorrect while creating your return or by contacting us.

COPYRIGHT NOTICe

This website and its content is copyright of Two Left Feet Brands, LLC d/b/a hook + ALBERT

© Two Left Feet Brands, LLC d/b/a hook + ALBERT 2011.  All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

PRIVACY POLICY

+ What information do we collect?
We collect information from you when you place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

+ What do we use your information for?
Any of the information we collect from you may be used in one of the following ways: To process transactions.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

+ How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

+ Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

+ Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

+ Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

+ California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

+ Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

+ Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

+ Your Consent
By using our site, you consent to our web site privacy policy.

+ Changes to our Privacy Policy
If we decide to change our privacy policy, we will send an email notifying you of any changes.